Location: Kenichi Austin – 419 Colorado St, Austin, TX 

Connect with Kenichi Austin via Twitter (@KenichiAustin).

Menu

Mike Langford, Jeff Cutler, Pete Cashmore and Lisa Bettany feasted on an amazing custom bento meal of sushi, quail egg shooters (that made for great video), wild boar pot stickers, shiitake negimaki, black cod misozuke and lots and lots of sake.

Conversation Topics

1. Why SXSW? – Why is SXSW so important? What makes it so special?
2. How Do You Use Social Media - Do you separate business identity from personal? Do you use Twitter as a conversational medium or a broadcast medium?
3. Social Media for Social Good - Huge shout out to our dear friend Alicia Staley and the Staley Foundation. We also talk about how using social channels can benefit people.
4. RANT! Lack of Customer Service at Google - We had a bit of a continuation of a conversation that started between Pete and Mike about how Google and other large web companies need to improve their customer service. We also touched on whether social media as a service channel can actually scale.

During this Episode NomX3 Ate With a huge list of people. We still haven’t fully updated the list on our Twitter list but you can see the list of attendees here.

We are also very grateful to Brian Schwartz our fantastic editor. Without Brian we wouldn’t half as good as we do. If you have video that needs editing or other rich media needs you’ll find no better than Brian.